Frequently Asked Questions (FAQs)


Finance


1. How do I open S&CC account after getting my new HDB flat?

All new HDB flat owners will have their Service & Conservancy Charges (S&CC) account automatically setup when they collect their home keys.

2. How much is my monthly S&CC charges?

To find out more on Services & Conservancy Charges, please click here.

3. When is the S&CC payment due and payable?

S&CC is due on the 1st of every month and payable within the month. Please note that the Town Council does not send invoice to the residential units. To check on payment, you can send an email to finance@amktc.org.sg

4. What are the modes of payment?

Residents can pay their S&CC via the following ways:

  • Cash or NETS payment at TC offices
  • AXS Machine
  • Internet Banking
  • Credit Card/ Direct Debit Service
  • Inter-bank GIRO
  • Cheque (Payable to “Ang Mo Kio Town Council”)
For more info, residents may refer to our Services & Conservancy page for the details.

5. I would like to apply for giro/recurring credit card payments

You can download the GIRO/RCCS application form by clicking the following link:
GIRO application form
RCCS application form

Hardcopy of the application forms are also available at our Town Council office

6. How much and when are the S&CC rebates disbursed?

Eligible HDB households will receive Service & Conservancy Charges (S&CC) rebates over four months until January 2020. Residents will get between 1.5 and 3.5 months of S&CC rebates in total, depending on their type of flat. To find out more, please click here

7. Why did I incur penalty/legal fees

Service and conservancy charges are due on the 1st of each month without demand. If payment is late for the current month, the penalty charge will apply from the following month onwards until full payment is received. Kindly refer to the Service & Conservancy Charges page for more info.

Penalty for late payment are as follows:

  • 1-room - $1.00
  • 2-room - $2.00
  • 3-room - $3.00
  • 4-room - $4.00
  • 5-room - $5.00
  • Executive - $7.00 & above
  • Commercial - 10% of S&CC subject to a minimum of $10.00

8. I have arrears and I am unable to pay my S&CC. Can I apply for an instalment plan?

For residents with financial difficulty and would like to request for an instalment plan payment, email request to finance@amktc.org.sg. Do note that instalment plan payment is on a case-by-case basis, and is subject to management's approval.

9. Can my penalty/legal fees be waived off?

We do not waive legal fee. However, request for waiver of penalty is on a case-by-case basis, and is subject to management's approval.

10. What is the purpose of this form?

The form serves to inform residents on that the S&CC fees information will be disseminated to registered residents every month via SMS alert system or email.

11. How can I submit this form?

Residents can submit the form via the following channels:

- Online Form
Sign up through the online form on AMKTC’s website (Click here)

- Mail or submit to Ang Mo Kio Town Council offices
For hardcopy, residents can send the forms at any of the Ang Mo Kio Town Council offices

- Email
Scan the document and send to finance@amktc.org.sg

12. Will I still receive the reminder letter if I sign up for this service?

For residents who have signed up for the SMS/Email alert service, they will not be receiving the hardcopy of the reminder letters.

13. Can I still receive the reminder letter if I have signed up for this service?

No. Residents can only choose one option either the hardcopy or via SMS/Email alert.

14. Am I able to register with more than 1 email/phone number?

No, each account number will only be linked to either 1 email address or a mobile phone number.

15. What information will the SMS/Email provide?

The SMS/Email alert will share the total outstanding S&CC amount.



Administrative


1. What are the office opening hours?

Ang Mo Kio Town Council office opening hours are as follows:

Monday to Friday from 8.00am to 5.00pm (cashier counter closes at 4.30pm)
Saturday from 8.00am to 1.00pm (cashier counter closes at 12.30pm)

Our Ang Mo Kio-Hougang Service Centre at Blk 662 Hougang Ave 4 #01-415 is closed during lunch hour,12 to 1pm (during weekdays)

The offices are closed on Sunday and Public Holiday

2. How can I book the facility i.e. communal hall?

Booking of facility can be done at our offices. Please refer to our link for the charges and documents required.

3. Can I book the BBQ pit?

The BBQ pits are managed by respective Residents' Committees (RCs). For booking of BBQ pits, please contact your RCs. Their contact details can be found at the display board at each respective block.

4. Do you have any contractors to recommend?

Residents can refer to Handyman Services on recommended contractors for sanitary, electrical and building matters. Arrangements made between yourself with the contractors are considered private.

5. How do I apply/renew season parking?

This is under the purview of HDB Branch office. Please click onto here for more information or the website

6. When is the next Home Improvement Project (HIP)

This is under the purview of HDB. Please visit www.hdb.gov.sg for more information.



Bulky items removal


1. Do I have to pay for the Bulky Item Removal?

Every HDB resident in Ang Mo Kio GRC, Kebun Baru SMC and Yio Chu Kang SMC is entitled to a maximum of 5 bulky items for removal. The first 3 items are disposed free-of-charge, while the next 2 items are chargeable at $5 each.

2. How do I request for Bulky Item Removal service?

Please book your Bulky Item Removal appointment using the following link: https://www.amktc.org.sg/bulky-item-removal-service.aspx

3. I am a private home resident residing in Ang Mo Kio GRC, Kebun Baru SMC and Yio Chu Kang SMC. Can I make use of AMKTC’s free Bulky Item Removal Service?

Only owners of HDB residential flats in Ang Mo Kio GRC, Kebun Baru SMC and Yio Chu Kang SMC can make use of this service.

4. I am a commercial unit owner/tenant. Can I make use of AMKTC’s free Bulky Item Removal Service?

Only owners of HDB residential flats in Ang Mo Kio GRC, Kebun Baru SMC and Yio Chu Kang SMC can make use of this service.

5. Can I get my property agent to request for Bulky Item Removal Service?

No, property agents cannot make the request on behalf of the owner.